Support

[adalger]

I like being a support volunteer. I wish there were more to do, though. :/ Maybe I'll try to find time to brush up on my Perl and become a baby-dev.

Comments

[alittlebirdy]

I agree with this. I tried to help out when I first got here a few months ago and I got a few support points out of it, but every time I checked the support page there was literally nothing to answer. No greens at all aside from the code stuff that was marked for Mark to answer. :(

[cesy]

Yes, the support team are very fast, here, and there's a high ratio of volunteers to users. It'll change as the site grows, but that'll take a while. In the meantime, I think both docs and devs are always keen for more volunteers, and of course LJ Support is much busier if you want to gain support experience specifically.

[alittlebirdy]

yeah I tried being a volunteer not long ago on LJ (and got my L1 privs there) but I feel a bit lost there with support. Can't quite wrap my head around the tone/language they want and I keep being either too formal or not formal enough and either not giving enough info or providing too much. Everyone tells me it will take time to get used to it, but it's made me feel a bit dumb to be honest. I'm not usually so slow on the uptake. Maybe I'm just not a support kind of person! lol

[adalger]

I poked about a little on the LJ support board this week. I even got a couple answers approved my first day. LJ support tone is a lot more like what I'm used to from having done professional customer service, though, so I have an unfair advantage.